Job Description
- Maintain a strong and consistent control environment in addition to ensuring the completeness and data validation for all submitted customers applications on Camunda
- Ensure compliance and operational excellence across Camunda.
- Assist in conduct risk management, customer experience governance, and regulatory alignment.
- Engage with stakeholders across correspondent unit to evaluate and perform an end-to-end analysis of the business operational risk and control environment.
- Handling frequently review of operating procedure and recommend changes (wherever required) to streamline the process with regulations, control framework.
- Tracking of all open audit findings (CBE, AFCG, IA, and Compliance & ICU) and ensure timely closure.
- Ensure the data cleansing and expired documents renewal tasks are done properly & on time.
- Reviewing the submitted applications and conducting an end-to-end completeness check on all sections.
- Key challenges and focus areas being the following:
- Risk Identification & Assessment Management
- Control Design & Evaluation
- Control Governance & Reporting
- MER report
- Data Privacy & Documentation Review
- Solve data quality issues in governance dashboards and reports.
- Monitor evolving regulations and ensure digital products remain compliant.
- Assist in resolving audit findings or regulatory concerns related to digital governance.
- Investigate customer complaints and feedback to uncover root causes.
- Collaborate with Compliance and Product teams to resolve governance-related issues.
- Analyze digital processes and customer journeys to detect compliance or conduct risks.
- Spot inconsistencies in policy implementation across digital platforms.
- Responsible for NeoBIZ RCSA.
- Develop and manage internal control and governance standards for customer onboarding
- Understanding of NEO Biz & Digital business operational process (e.g. Analyzing customer onboarding and account management processes)
- Reviewing the submitted applications and conducting an end-to-end completeness check on all sections
- Check the Name Screening results and take the needed action accordingly
- Handle all customer communications for raising exceptions and resolving exceptions
- Maximize efficiency, best practice and control through benchmarked services delivery & operational standards within the framework of SOP, policies & CBE regulations.
- Handling MER reports for NEOBIZ.
