About Dubai Holding Real Estate:
Dubai Holding's real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai's residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centres, mosques, schools, supermarkets and landscaping.
Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.
About the Job:
An opportunity has arisen for a Director - Business Excellence to join Dubai Holding Real Estate. The job holder will drive the business process framework, focused on reducing cost by improving efficiency and quality of operations to support strategic initiatives across the business. The job holder will actively plan, execute and deliver cross-functional process improvements, develop policies, procedures, process maps. redesign and document business functions and include check points and balances to generate qualitative output of services.
The main duties and responsibilities of this role:
- Lead, plan and implement Business Excellence framework and perform benchmarking activities in relation to processes, procedure, policies, and guidelines to facilitate alignment, consistency, and productivity to create value forstakeholders.
- Meet with stakeholders and internal process owners to understand respective process requirements and develop scope, schedule and resource plans to map processes, streamline bottle necks and eliminate redundancies that are identified to maximize efficiency.
- Initiate automation opportunities by assessing processes and process maps to reduce gaps, improve quality and ability to deliver desired services for operational efficiency.
- Develop and review process associated documents including process flow diagrams, dashboards, SOPs (Standard Operating Procedures), process KPIs, SLAs, RACI (Responsibility assignment matrix), gap analysis reports, process automation matrices, ownerships and measurement policies, forms, versions control and indexing of documents, presentations, frequency of the task or activity, workshop agenda etc. and ensure its alignment to ISO requirement, best practice and company standards.
- Lead and execute various improvement methodologies (such as lean six sigma or DMAIC - Define, Measure, Analyze, Improve and Control) to ensure delivery of business process improvement initiatives and generate tangible business results.
- Liaise with BU's to drive the process improvements initiatives and ensure the fulfillment of the desired results
- Drive and implement process and reporting methods to track compliances with the Business Excellence Model.
- Analyze reports and effectively communicate process improvements and automation opportunities to internal and external team members and ensure that all senior management are aware of the process enhancements through the delivery of effective Process Management training and coaching across the year.
- Develop plan for ISO certification, lead the participation in the Excellence Awards Programs.
- Liaise with top management, BU's, BU's CEO's and Functional heads to prepare the organization for the Excellence Awards by proposing the plan for the Excellence model implementation across the organization.
- Drive the resources, including preparation/write up for the organization application for the excellence Award.
- Assess evidence, data and information that are relevant to the submission document and work closely with the Corporate Performance Team to prepare the trend analysis.
- Conduct self-assessment using the Scoring Matrix and evaluate the success percentage before submission.
- Exercise a high level of judgment in selecting methods, techniques and evaluation criteria for obtaining results.
- Proactively be up to date with the latest Business Excellence Industry Standards
- Develop status dashboards, whenever applicable as per information needs defined for each level of DHRE.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Graduate Degree in Business Excellence/Quality/Business Management discipline.
- MBA or other advanced degree is desirable.
- Certified Six Sigma professional (Green or Black) with expert in developing lean six sigma methodologies
- Certified Process Mapping specialist
- Certified in ISO Family Standards- 9001, 14001, 18001, C31000 and EFQM
- Preferred PMP certification
- Balance Scorecard Knowledge and expertise
- Min. 8-12 years with at least 4-5 years at managerial level
- Detailed knowledge of process management methodologies (including process mapping).
- Experience of implementing business excellence processes, methodologies and application
- Structured Problem-Solving skills and experience uses a systematic, disciplined and fact-based process that gets to root cause to solve problems, analyzed and improved processes
- Proficiency in MS Excel, Power Point, Word and Visio.
- Advanced Project Management and Presentation Skills
About the Benefits:
At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
