Director, Hospitality Management

JOB PURPOSE

The role holder is responsible for leading and managing all customer Hospitality service requests for All company and Subsidiaries are received and addressed within specified service delivery times. As well as the role holder is also responsible for managing all external vendors for Hospitality services and oversees the delivery of work while ensuring high standard of quality. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

KEY RESPONSIBILITIES

Participates in the development and implementation of the Facility & Fleet plans, in line with the corporate objectives.

Directs and manages the Hospitality Management mandates, providing leadership and facilitating work processes in order to achieve high performance standards.

Manages and controls change in the Hospitality Management providing guidance and support, necessary for continuous improvement.

Ensures compliance with organizational policies, procedures and quality standards in the Hospitality Management.

Participates in the development and implementation of the Management General Directorate plans, in line with the corporate objectives.

Directs and manages the Hospitality services Department mandates, providing leadership and facilitating work processes in order to achieve high performance standards.

Identifies company business requirements for Hospitality services in All company and Subsidiaries sites and ensures activities are aligned and congruent to the needs of the businesses.

Analyze & Develops annual, semi-annual, quarterly work plans for managing Hospitality services in All Company and Subsidiaries sites for the organization in line with Company group overall direction and strategy

Manage and organize the transportation of employees and receive them in new locations and follow up on their observations to improve the work environment and Coordination and organization of events

Manages and scheduling all Hospitality services for the All Company and Subsidiaries sites

Ensures all customer Hospitality service requests for All Company and Subsidiaries are received and addressed within specified service delivery times.

Manages all external vendors for Hospitality services and oversees the delivery of work while ensuring high standard of quality,

Manages all invoices related to the Hospitality projects.

Ensures meeting customer's satisfaction for all Hospitality services provided in all Company and subsidiaries sites.

Ensures that the Hospitality services requested from the service delivery sections are conducted and delivered according to the quality and timeline defined in the terms and conditions of the service level agreements.

Ensures minimization of issues, zero down time and continuous service availability as required for Hospitality services to achieve customer satisfaction.

Developing hospitality services and introducing new services to improve the level of service provided

Monitoring the level of quality within the employees work environment in terms of the quality services, office facilities and meeting rooms, as well as the level and quality of services provided by restaurants and cafes within the company's sites.

Guide caterings requests for Company, subsidiaries and districts as per Company business need, guideline, policy and procedures.

Defines goals and key performance indicators for members of the team and ensures effective application of the Company performance management process.

Directs planning and selection of manpower in the Facility & Fleet, in line with the business and operational plans.

Ensures high level of employee engagement and capability development by providing on-going feedback and coaching team members within the Facility & Fleet.

• Experience in execution and management of Hospitality services

QUALIFICATIONS

Bachelor's degree in Hospitality Management/ Business Administration or equivalent

Master's degree in Business Administration/Engineering is preferred

PROFESSIONAL CERTIFICATIONS

Project Management Professional (PMP)

Certified Hospitality Supervisor (CHS)

Certified Hotel Administrator (CHA)

Certified Hospitality and Tourism Management Professional (CHTMP)

Certified Hospitality Revenue Manager (CHRM)

Certified Food and Beverage Executive (CFBE)

YEARS OF EXPERINCE

A minimum of 8 years of relevant experience with at least 3 - 4 years of experience in a similar role

SKILLS

Strong Communication and Interpersonal Skills

Knowledge of Operations Management

Knowledge of Guest Relations and Customer Service

Strong Strategic Planning and Analytical

Strong vendor management skills

Knowledge of relevant external service providers

Up-to-date knowledge of emerging technological applications and their potential application within the company