Overview
At
InterContinental Hotels & Resorts®, we are committed to delivering exceptional experiences that reflect our brand values. As part of this family, you are expected to embody these values by being:
As Director of Sales, you are a key member of the hotel's executive leadership team, responsible for driving total revenue performance, positioning the hotel in the market, and leading a high-performing sales organization.
You will shape and execute strategic sales initiatives across all segments: corporate, MICE, leisure, and events ensuring alignment with brand standards and delivering sustainable growth across all revenue streams.
As
Director of Sales, you will be responsible for:
Essential
Duties and Responsibilities
Strategic Leadership & Revenue Growth
- Develop and execute comprehensive sales strategies aligned with hotel and brand objectives
- Drive total revenue across Rooms, Meetings & Events, and F&B segments
- Analyze market trends, competitive positioning, and demand patterns to identify opportunities
- Lead annual budgeting, forecasting, and commercial planning processes
- Optimize business mix and distribution channels to maximize profitability
- Lead, inspire, and manage the sales team to achieve and exceed revenue targets
- Oversee key account management and develop strong client portfolios across segments
- Monitor KPIs, conversion rates, and sales activities to ensure performance delivery
- Drive proactive sales efforts including client acquisition, networking, and partnerships
- Work closely with Revenue Management to align pricing, segmentation, and demand strategies
- Evaluate revenue performance and contribution to overall hotel profitability (GOP)
- Identify and implement tactical promotions and campaigns to drive demand in need periods
- Build and maintain strong relationships with key corporate accounts, agencies, and partners
- Represent the hotel in major industry events, trade shows, and networking platforms
- Ensure exceptional client experience from acquisition through retention
- Recruit, coach, and develop a high-performing sales team
- Foster a culture of accountability, collaboration, and continuous improvement
- Ensure adherence to IHG brand standards, systems, and commercial processes
- Partner with Marketing, Revenue, and Operations to deliver integrated commercial strategies
- Contribute to overall hotel leadership decisions as a strategic business partner to the General Manager
- Deputize Commercial Director as needed by management.
Sales Management & Performance
Commercial Excellence
Client & Relationship Management
Team Leadership & Culture
Cross-Functional Collaboration
Qualifications And Requirements
- At least 10 years experience in hotel sales, preferably in a luxury or upper-upscale environment.
- Strong track record in managing key accounts across corporate, government, leisure and MICE groups, and delivering consistent sales growth.
- Proven ability to build strong client relationships and convert high value leads.
- Excellent communication, negotiation, and presentation skills.
- Familiarity with hotel booking systems (such as Opera, RFP's, Meeting Broker, Cvent) is highly desirable.
- A team-leader, collaborative mindset with a passion for hospitality and guest satisfaction.
- Saudi nationals are required
Other Requirements
- Comply with hotel rules and regulations and provisions contained in the employment handbook
- Comply with company's grooming standards to portray a professional image of self and the hotel
- Comply with time and attendance policies set by the resort
- Actively participate in training and development programs and maximize opportunities for self-development
- Demonstrate understanding and awareness of all policies and procedures relating to health, hygiene and fire life safety.
- Familiarize yourself with emergency and evacuation procedures
How do I deliver This
We genuinely care about people, and we show this through living out our promise of True Hospitality each day. It's what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
