We are seeking a Director, Sales MEA who is responsible for driving the overall sales performance of the MEA region, with a dual focus on managing a portfolio of strategic accounts and leading a team of sales professionals.
This role combines hands-on ownership of key B2B and B2C relationships with direct people management responsibilities, including the oversight, development, and performance management of the regional sales team. The Director Sales plays a critical role in fostering long-term partnerships while ensuring the team delivers sustained commercial results, in line with LHW's global philosophy and policy guidelines.
Acting as a key contributor to both execution and strategy, the Director Sales plays a critical role in implementing team-level sales plans and providing input into the broader regional strategy. The position requires a high level of ownership, cross-functional collaboration, and the ability to influence stakeholders across levels.
Time allocation:
- 40% leadership
- 30% strategy
- 30% sales involvement
This is a full-time position located in Dubai. We offer flexible workplace policies that allow for working remotely 3 days a week and require being in our Dubai office 2 days a week (Wednesdays and Thursdays).
Key Responsibilities
Team Leadership & People Management
- Lead, coach, and develop a team of sales professionals, fostering a high-performance and accountable culture
- Set and manage performance expectations, providing regular feedback and development opportunities
- Serve as a resource and escalation point for team challenges, both internal and client-related
- Support sales team hiring, onboarding, and succession planning
Sales Strategy and Execution
- Drive the execution of sales plans aligned with organizational objectives and member hotel needs
- Contribute to the development of segment, regional, or global strategies by offering market insights and team-level feedback
- Monitor sales metrics and business trends to identify opportunities, adjust tactics, and optimize account coverage
- Partner with cross-functional teams (global servicing, marketing, distribution, member relations) to align efforts and maximize impact
- Ensure strong representation and value delivery for member hotels in client engagements and partnerships
Client Relationship Management
- Maintain and grow strategic client relationships, ensuring a high level of satisfaction, retention, and value delivery
- Support the team in managing key accounts and navigating complex negotiations or service issues
- Represent the organization and its member hotels at key industry events, meetings, and business reviews
- Act as a trusted advisor to clients, identifying opportunities for growth, innovation, and collaboration
Operations, Reporting, & Communication
- Oversee accurate forecasting, reporting, and CRM updates, ensuring visibility into team activity and performance
- Manage team resources and budgets in alignment with strategic goals
- Facilitate regular internal communications, sharing updates, insights, and feedback across teams and leadership
- Contribute to continuous improvement of sales processes, tools, and systems
Requirements & Experience
- Preferred Bachelor's degree, ideally in Business, Sales, Marketing, or Hospitality.
- 6+ years of progressive experience in sales, preferably in hospitality, travel, or related industries
- 2+ years of experience leading and developing high-performing teams
- Proven knowledge of the MEA luxury travel landscape and its key stakeholders, with an established regional network
- Proven ability to manage strategic accounts and foster long-term client relationships
- Strong business acumen with experience in sales planning, forecasting, and performance management
- Excellent interpersonal, communication, and presentation skills
- Comfortable working in a dynamic, cross-functional, and global environment
- Ability to travel as required
- Fluent in English and Arabic
Skills & Abilities
- Strategic, analytical thinker with a proven ability to develop innovative, win-win solutions that drive value for clients, partners, and the business
- Operates effectively in fast-paced, evolving environments; experienced in leading teams and managing shifting priorities across multiple stakeholders
- Results-driven and self-directed, with a consistent record of high performance, ownership, and accountability at a senior level
- Exceptional communicator with strong executive presence; adept at influencing across cross-functional teams, client organizations, and senior leadership
- Builds lasting trust and credibility with clients, hotel partners, and internal collaborators through transparency, reliability, and expertise
- Demonstrates sound judgment and professionalism in high-stakes, client-facing interactions and strategic discussion
- Highly organized and detail-oriented, with the ability to oversee multiple workstreams and deliverables while maintaining strategic oversight
- Strong time management and planning skills; able to set clear priorities, guide team execution, and drive results in line with business goals
- Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word), with the ability to develop strategic presentations and actionable reporting for internal and external stakeholders
Benefits
The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer:
- Competitive Salary and benefits package
- Up to $500 for home office setup credit
- Up to $500 travel credit that supports and encourages our employees passion for travel
- Opportunity to work in a diverse and dynamic environment
- Professional development opportunities
- Flexible working arrangements
About The Leading Hotels Of The World, Ltd. (LHW)
Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW's collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW's tiered guest loyalty program Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps and beyond explore, find inspiration, and experience unforgettable travel moments. For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld
LHW is an equal opportunity employer. LHW does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information or any other applicable legally protected category.
