PURPOSE OF THE ROLE:
The DLP (Defects Liability Period) Executive is responsible for managing and coordinating all activities related to the Defects Liability Period across residential, commercial, and mixed-use developments. The role ensures timely identification, reporting, and rectification of defects in line with contractual obligations, maintaining high customer satisfaction, and protecting the company's reputation.
PRIMARY RESPONSIBILITIES:
Site Requirement:
- Lead the site DLP team, including the Main contractor, subcontractor & other vendors.
- Assist with post-DLP maintenance, source third-party vendors, and obtain quotes.
- Report maintenance issues and track corrective actions.
- Analyze and troubleshoot issues in buildings/apartments/villas.
Maintenance & Operations:
- Support day-to-day operations to ensure defects & rectification works are well coordinated & quality works delivered.
- Track maintenance requests and coordinate with the service team for timely resolution.
- Encourage adherence to ARADA DLP processes.
- Document and Drawing Review
- Support review of drawings, layouts, rectification method statement, O&M manuals, and fit-out plans with the relevant team.
- Coordinate with different departments in highlighting & actioning common defects & any safety concerns.
- Maintain proper filing of essential documents such as agreements and records.
Residents Relation:
- Act as the key point of contact for residents, supporting the resolution of concerns and requests professionally and promptly, and in line with company policy & procedures.
- Assist in managing inquiries related to defect rectification updates, maintenance, and other warranty (DLP) related queries.
Reporting & Documentation:
- Maintain logs of resident interactions, common defects, escalations, incidents, and inspections.
- Report repeats issues, rising trends in defects, long lead issues/aging cases, and contractor performance. Prepare DLP reports and summaries for review. Use spreadsheets, PowerPoint, Software (field service, Salesforce, CAFM), and track logs.
- Conduct meetings with service providers & track minutes.
Administrative Support:
- Help process requests, maintain databases, and support documentation tasks.
- Assist in meeting coordination, including agenda and note preparation.
QUALIFICATION
- Bachelor's degree in Electrical or Mechanical Engineering or similar technical certification| | Property management | Property handover | Property Snagging
- Master's degree preferred.
EXPERIENCE
- 1 - 2 years in DLP coordination, CIVIL/MEP Construction, Customer service, or Property Management role.
- Arabic and English speakers are a MUST
- Excellent communication skills.
- Proven Experience in handling customer complaints directly.
SKILLS
- Analyse and troubleshoot issues in buildings/villas.
- Familiarity with drawings, site plans, or property management software (Salesforce, field service, or related property management software).
- Excel and PowerPoint skills for presentations and reporting.
- Ability to track work and follow up.
- Liaise with Contractors, Service Providers, source third-party vendors, and obtain quotes + method statement
PREFERRED INDUSTRY EXPERIENCE:
- Real Estate and/or Construction.
