Summary
The Deputy Service Manager will support the Operations Manager in overseeing service, breakdown, and site operations, ensuring efficient coordination between departments and smooth day-to-day execution. The role involves assisting with managing technicians, optimising equipment utilisation, and ensuring high service standards while maintaining compliance with HSE and operational procedures.
Key Responsibilities
- Daily duties may include the following activities:
- Assist in planning and implementing maintenance schedules to improve equipment
- uptime and reliability.
- Manage shop floor efficiency for timely equipment delivery and quality repairs.
- Optimize worker productivity and ensure effective job distribution and follow-up.
- Deliver quality work to enhance customer satisfaction by minimizing repeat jobs.
- Train and coach team members to improve their skills and efficiency.
- Conduct pre- and post-repair inspections to verify issues and repair effectiveness.
- Perform pre-delivery inspections for hired equipment.
- Support the management of spare parts and service consumables forecasting.
- Coordinate with operations and service teams for effective resource allocation.
- Monitor breakdown responses for timely resolutions and minimal downtime.
- Assist in supervising the service team to maintain productivity and work quality.
- Foster strong customer relationships by addressing operational concerns.
- Collaborate with various teams to ensure smooth service delivery.
- Track equipment utilization and fleet performance using internal systems.
- Ensure compliance with company HSE policies and regulatory standards.
- Identify improvement areas and support best practice implementation.
- Assist in preparing operational reports and KPIs.
Qualifications
- Bachelor's degree or diploma in Engineering, Operations, or related field
- 3–5 years of experience in heavy equipment rental, construction, or a similar industry
- Experience in operations coordination, service planning, or site supervision
- Strong understanding of equipment operations and maintenance processes
- Proficiency in MS Excel and reporting tools
- Good communication and team coordination skills
Requirements & Competencies
- Ability to coordinate and support multiple teams in a fast-paced environment
- Strong problem-solving and organizational skills
- Ability to monitor and improve operational KPIs and efficiency
- Basic ability to prepare reports and communicate with clients and internal teams
- Knowledge of HSE standards and compliance requirements
- Experience in GCC/KSA is an advantage
Key Performance Indicators (KPIs)
- Equipment utilization rate
- Breakdown response time
- Downtime reduction
- Service delivery efficiency
- HSE compliance adherence
