About Us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About The Role
Leadership & Team Management
- Lead, motivate, and develop a team of Delivery Project Managers to achieve business objectives.
- Act as a team advocate internally and externally, promoting collaboration and engagement.
- Chair regular team meetings, one-to-ones, and team-building activities.
- Ensure high team morale, skill balance, and recognition of achievements.
Performance & Delivery Excellence
- Ensure the team consistently meets or exceeds performance, revenue, utilization, and quality targets.
- Review dashboards, forecasts, and KPIs proactively to drive performance.
- Act as the first escalation point for project or delivery issues within the assigned scope.
- Support DPMs directly on complex or critical projects when required.
Quality & Customer Satisfaction
- Ensure quality is embedded in all projects, with strong governance mechanisms in place.
- Oversee Project Health Checks, Reviews, and Audits in line with company standards.
- Ensure CSAT targets are achieved and drive corrective and preventive actions where needed.
- Promote continuous improvement based on quality outcomes and lessons learned.
Methodology & Standards
- Ensure consistent application of the Synergy Project Management Methodology across all projects.
- Promote best practices, compliance, and delivery consistency.
People Development & Coaching
- Set, monitor, and review individual objectives and performance goals.
- Create and follow up on Individual Development Plans (IDPs).
- Provide continuous mentoring and coaching to support career growth and capability building.
- Ensure regular skills and competency self-assessments and address gaps proactively.
Knowledge Management
- Champion Knowledge Management (KM) initiatives and tools.
- Ensure strong team adoption and contribution to KM platforms.
- Maintain a database of previous projects, lessons learned, and best practices.
- Act as a catalyst to spread knowledge, especially for new or immature products.
Resourcing & Workforce Planning
- Allocate appropriate resources to projects and forecast future resource needs.
- Support recruitment, onboarding, and workforce planning activities with the Function Head.
- Work closely with Sales to provide delivery input for bids and pipeline planning.
Reporting & Administration
- Provide accurate and timely management reports (revenue, utilization, forecasts, etc.).
- Ensure proper administration of timesheets, leave, and other HR processes using company tools.
- Approve timesheets, holidays, objectives, and project assignments within delegated authority.
Transversal & Strategic Role
- Act as Transversal SME for the full DPM community.
- Serve as focal point for large and high-revenue projects within Egypt OTB.
- Drive revenue acceleration for delivery, focusing on big tickets and strategic accounts.
- Facilitate Agile project implementation and promote Agile mindset adoption.
- Act as a change agent supporting automation, optimization, and continuous improvement.
- Ensure documentation quality and data integrity across the team.
- Act as crisis manager and support Disaster Recovery Plans (DRP) when required.
- Serve as the go-to senior expert within the team.
- On-call and standby duties may be required.
Authority Levels
- Personal revenue approval
- Timesheet approval
- Goals and objectives approval
- Holiday and leave approval
- Project and scope assignment
About You
Skills & Competencies
Knowledge & Abilities
- Strong leadership and people management capabilities.
- Excellent stakeholder engagement (customers, sales, delivery, management).
- Solid understanding of telecom and IT delivery environments.
- Strong project and portfolio management expertise.
- Financial acumen with understanding of P&L and revenue tracking.
- Excellent problem-solving and escalation management skills.
- Outstanding communication and presentation skills.
- Customer-centric, strategic, and results-oriented mindset.
Education & Certifications
- Degree in Business, Science, or a related field (or equivalent experience).
- Project Management certification (PMP, PRINCE2 Practitioner, or equivalent).
- Strong experience applying structured project management methodologies (e.g., Synergy).
Experience
- Minimum 8 years of experience in project delivery or project management roles.
- 10+ years in an international telecoms/IT environment.
- Proven experience leading and developing high-performing teams.
Additional Requirements
- Fluent in English (French or other languages are a plus).
- Experience working in multicultural and international environments.
- Ability to work under pressure and manage multiple priorities.
- Strong change leadership, innovation mindset, and passion for continuous improvement.
Equal Employment Opportunity Orange Business is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of age, gender, nationality, ethnicity, disability, or background.
You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.
What We Offer
- Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
- Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
- Professional Development: training programs and upskilling/re-skilling opportunities.
- Career Growth: Internal growth and mobility opportunities within Orange.
- Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
- Reward Programs: Employee Referral Program, Change Maker Awards.
Only Your Skills Matter
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
