E-Commerce Key Account Manager
Job Summary:
Alrahden is seeking an experienced E-Commerce Key Account Manager to manage and develop the company's key accounts across major e-commerce platforms such as Amazon, Noon, and Ninja. The role focuses on driving online sales growth, optimizing product performance, and strengthening the company's presence across digital commerce channels.- Key Responsibilities
- Key Account Management
- Manage and maintain the company's key accounts across major e-commerce marketplaces such as Amazon, Noon, and Ninja.
- Build and maintain strong working relationships with marketplace account managers.
- Coordinate with platform partners to implement promotional campaigns and seasonal activities.
- Ensure compliance with marketplace policies, guidelines, and operational requirements.
- Sales Growth & Performance
- Monitor and analyze sales performance across e-commerce marketplaces.
- Support the execution of sales plans and initiatives for online channels.
- Identify opportunities to improve product performance and increase sales within the platforms.
- Product Listing Management
- Manage product listings across marketplaces including images, descriptions, specifications, and pricing.
- Optimize product listings using Marketplace SEO techniques (titles, keywords, product descriptions).
- Monitor product visibility and improve ranking within marketplace search results.
- Marketplace Operations
- Monitor daily orders and ensure timely order processing and fulfillment.
- Maintain accurate product availability and inventory updates across platforms.
- Coordinate with internal teams such as warehouse, logistics, and supply chain to ensure smooth operations.
- Customer Experience
- Respond to customer inquiries through marketplace platforms.
- Handle returns and customer complaints in accordance with marketplace policies.
- Market & Competitor Analysis
- Monitor competitor pricing and promotional activities within the platforms.
- Provide recommendations to improve product competitiveness.
- Reporting & Analysis
- Prepare regular reports covering:
- Sales performance across marketplaces
- Best and worst performing products
- Promotional campaign performance
- Analyze marketplace data to support business decisions and performance improvement
Qualifications
- Bachelor's degree in Business Administration, Marketing, E-Commerce, or a related field.
- 25 years of experience in e-commerce account management or marketplace operations (Amazon, Noon, etc.).
- Experience in the FMCG industry is preferred.
- Strong understanding of marketplace operations and online merchandising.
- Proficiency in Microsoft Excel and basic data analysis.
- Strong communication and coordination skills.
- Skills & Competencies
- Strong Key Account Management skills.
- Excellent communication and relationship management abilities.
- Good understanding of major e-commerce marketplaces such as Amazon and Noon.
- Knowledge of Marketplace SEO principles.
- Familiarity with promotional tools within marketplace platforms.
- Strong organizational and operational follow-up skills.
