Build the online channel properly from day one
Joud Coffee is looking for an E-commerce Manager to lead the launch and growth of our e-commerce website as a serious commercial channel.
This role is for someone who understands that a strong online store is not just about keeping a website updated. It is about building a channel that sells well, feels premium, reflects the brand properly, and works seamlessly across product, marketing, operations, fulfilment, and customer experience.
You will own the day-to-day performance of the website, from product launches and merchandising to promotions, conversion, retention, reporting, and executional follow-through. You will help shape how Joud Coffee shows up online and how that experience translates into revenue, repeat purchase, and brand trust.
This is a hands-on ownership role for someone who combines commercial instinct, digital fluency, operational discipline, and strong attention to detail.
What you'll own
- Lead the day-to-day management of the e-commerce website as a live trading channel
- Plan and execute online product launches, bundles, campaigns, gifting moments, and seasonal offers
- Manage product listings, collections, pricing, descriptions, imagery, landing pages, and homepage updates
- Maintain a premium, accurate, and commercially strong online presentation at all times
- Improve key performance metrics including conversion, average order value, and repeat purchase
- Coordinate CRM and lifecycle activity including key email flows and retention touchpoints
- Work closely with operations, inventory, finance, customer support, and marketing to ensure smooth execution
- Produce clear, actionable reporting and use performance data to drive decisions and improvements
- Coordinate with external developers, agencies, and platform partners where needed
What we're looking for
- 47 years of relevant experience in e-commerce, digital trading, or DTC brand management
- Proven experience managing an e-commerce website for a consumer-facing brand
- Strong understanding of digital merchandising, promotions, conversion, CRM, and customer journey optimization
- Commercially minded, numerate, and confident using data to guide action
- Highly organized, detail-oriented, and strong in execution
- Able to move comfortably between strategy and day-to-day delivery
- Strong cross-functional coordination skills and a clear sense of ownership
- Experience in food and beverage, premium retail, lifestyle, gifting, or consumer brands is preferred
Preferred platform experience
- Shopify or comparable e-commerce platforms
- GA4 / Google Analytics
- Klaviyo, Mailchimp, or similar CRM tools
- Basic SEO and landing page best practices
- Experience working with external web developers or digital agencies
Why this role matters
E-commerce is an important next growth channel for Joud Coffee. This role is an opportunity to build that channel properly from the ground up with real ownership, real visibility, and real commercial impact.
You will not be stepping into a maintenance role. You will be helping shape how the business trades online, how the brand is experienced digitally, and how a premium homegrown brand translates into a stronger direct-to-consumer platform.
