E-Commerce Operation Specialist

Company Description

Founded in 2013, Watchify is dedicated to curating and offering the finest quality watches to our customers, emphasizing durability, elegance, and excellence. With a commitment to rigorous selection, quality control, and customer feedback, we deliver products that meet the highest international standards. Every watch undergoes meticulous testing, ensuring exceptional performance and customer satisfaction. Driven by a passion for innovation and improvement, we have established a reputation for delivering premium luxury watches that exceed expectations. At Watchify, we strive not only to provide exceptional timepieces but also to create lasting customer experiences.

Role Description

• Order Management & Packaging:

Handling the full order cycle-order confirmation, preparing items, packaging, and coordinating with shipping companies until the order is successfully delivered.

• Quality Control:

Performing quality checks on products before packaging and ensuring packaging materials meet brand standards.

• Shipping & Delivery Coordination:

Track orders with our shipping partners, resolve any delays, and provide customers with timely updates and tracking information.

• Inventory Management:

Tracking stock levels, updating inventory records, and ensuring product availability.

• After-sales support:

Managing exchange, return, and maintenance requests while ensuring a smooth customer experience.

• Customer Communication:

Resolving complex customer cases and issues in a professional, solution-oriented manner and assisting in responding to customer inquiries through phone calls, chat, or email when needed.

• Order Tracking & Reporting

Maintain and instantly update the orders dashboard and tracking sheets, ensuring order statuses, follow-ups, and delivery progress are accurately recorded.

Qualifications

• Experience: 12 years in e-commerce operations, logistics, customer service, or related fields (fresh graduates are welcome if highly committed).
• Education: Graduate or undergraduate.
• Languages: Good English and Arabic communication skills (written & spoken).
• Commitment: Very strong sense of responsibility and follow-through.
• Attention to Detail: Ability to check order details, verify product condition, ensure correct packaging, and maintain quality standards.
• Commercial Mindset: Interest in understanding product performance, customer preferences, and what sells best.
• Organizational Skills: Ability to manage multiple tasks, prioritize, and work efficiently under pressure.
• Punctuality & Reliability: Must follow timelines, meet deadlines, and ensure smooth daily operations.
• Tech-Friendly: Comfortable using basic tools like Google Sheets, WooCommerce dashboard, and communication software (WhatsApp Business, email support, etc.).