The E-Commerce Operations Coordinator ensures smooth day-to-day management of webook.com e-commerce processes including order management, vendor coordination, and logistics. This role plays a key part in maintaining operational excellence and ensuring timely, accurate fulfillment.
Key Responsibilities:
- Oversee daily order processing and ensure timely delivery
- Coordinate with logistics and suppliers for stock and shipment updates
- Maintain accurate product data, stock levels, and pricing on the website
- Support customer service with order, refund, and delivery queries
- Track inventory and flag shortages or delays to management
- Generate daily, weekly, and monthly reports on operations and KPIs
- Ensure operational workflows meet internal SLAs and quality standards
Requirements
- Bachelor's degree in Business, Supply Chain, or related field
- 1-3 years of experience in e-commerce operations or fulfillment
- Excellent organizational and multitasking skills
- Strong Excel skills and familiarity with e-commerce tools
- Detail-oriented, proactive, and customer-focused
