E-Commerce Product Manager

Position Overview:

Lead StayKSA's product roadmap and execution, transforming our dual-beachhead vision (Umrah specialization + domestic family travel) into a market-leading platform that delivers 90%+ retention rates vs 39% competitor retention.

Key Responsibilities:

• Define product roadmap aligned with dual-beachhead customer personas (GCC Umrah families + Saudi nuclear families)

• Prioritize features based on customer impact analysis and competitive differentiation requirements

• Own P&L responsibility for product performance metrics including conversion rates, retention, and customer lifetime value

• Develop a go-to-market strategy for new features with marketing and business teams

• Design customer journeys optimized for family booking workflows (2-4 rooms coordination)

• Implement cultural authenticity features including Arabic-first interface and Islamic/Arabic design principles

• Drive mobile-first optimization (86% of local customers prefer mobile booking)

• Conduct user research and usability testing to validate product-market fit

• Collaborate with engineering on technical feasibility and resource allocation

• Partner with business analysts on market requirements and competitive positioning

• Work with marketing on feature launches and customer education

• Coordinate with CRM on post-booking experience optimization

• Conversion (web & mobile) and Customer retention

• Feature adoption: 80%+ customers using core family booking features

• Time-to-market: full control of features launch and market experimentation. 

Qualifications:

• 5+ years of product management experience in travel/e-commerce platforms

• Proven track record of improving retention rates and conversion metrics

• Experience with mobile-first product development and Arabic localization

• Strong analytical skills with proficiency in product analytics tools

• Cross-cultural experience, preferably in MENA region

• Arabic language proficiency

• OTA or travel booking platform experience

• Experience with religious/cultural travel products

• Background in family-focused product development