The PCS Field Service Engineer is responsible for installing, maintaining, troubleshooting, and servicing medical devices and patient care equipment in hospitals and healthcare facilities. The role ensures that PCS systems operate safely, reliably, and in compliance with regulatory standards. This position supports customers by providing technical expertise, training, and timely service to optimize patient-care workflows.
All resources, and logistics required to perform services and maintenance activities on customers site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.
Roles and Responsibilities
- Degreed engineers. All on site life extensions, repairs and inspection-related service activities for installed fleets and supervision for construction and commissioning of new and existing equipment, able to be performed at customer site. Includes onsite machining, NDT, blading, winding, critical welding, generator diagnostics. Able to make Engineering decisions.
- Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
- Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
- Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
- Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.
Qualifications
- Bachelor's degree in Electrical Engineering, Electronics Engineering, or related field.
- 02 years of experience as Field service of medical or biomedical equipment (preferred).
- Knowledge of hospital devices, IT connectivity, and troubleshooting.
- Strong communication, customer service, and problemsolving skills.
- Willingness to travel to hospital sites.
