Collaborate with Central Supply Chain, Customer Service, E-Com Team, and Territory teams (FC & OLM, Finance, Concept, and Store Retail) to enhance daily operations, performance, and turnaround time (TAT), while implementing new processes and projects.
Generate and analyze reports on:
Inventory levels and Sales performance
Click & Collect operations
Online order fulfillment from retail stores
Ensure visibility of supply chain metrics across all hierarchy levels.
Act as the single point of contact (SPOC) for all E-Commerce-related issues, coordinating with various departments for efficient problem resolution.
Partner with the E-Commerce manager to develop processes for effective escalation management,
Manage and coordinate initiatives to improve Store Fulfillment Performance and Click & Collect (COC) experience, focusing on optimizing turnaround time (TAT).
Oversee the return handling process for E-Commerce exclusive articles in stores to minimize order loss and enhance operational efficiency.
Monitor and analyze net sales performance by investigating reasons for cancellations and returns; collaborate with Tech and Supply Chain teams to implement mitigation strategies for sales growth.
Monitor last-mile 1
Assessing conversion rates and productivity to identify improvement opportunities.
Monitoring forward and return TAT for overall operational efficiency. Tracking cost per shipment to maintain budget compliance and optimize
costs.
Reducing non-delivery rate (NDR) percentage through targeted initiatives. Manage vendor relationships and oversee financial operations, including:
Collaborate with Customer Service, Supply Chain, Retail, Concept, and Warehouse teams to enhance customer service experience and improve Net Promoter Score (NPS) ratings through rapid resolution of escalations.
Overseeing vendor onboarding and 1
Facilitating contract signing and consolidating monthly attendance submissions from vendors.
Managing purchase orders (PO) and ensuring timely payments to vendors. Creating monthly provisions for financial planning and forecasting. Generating statements of accounts (SOA) for vendors to maintain transparency.
Coordinate incentive payouts for drivers based on performance metrics to encourage productivity.
Handle petty cash and maintain accurate financial records for operations. Monitor costs against business share and provide insights to the finance team for strategic decision-making.
Conduct monthly reconciliations to ensure accuracy in financial reporting and operations. Manage cash-on-delivery (COD) deposits from OLM and 3PL partners to ensure proper accounting practices are followed.
