eCommerce Customer Advisor (Fluent English Speaker)

Company Description

FlairsTech is a globally recognized Managed Services Provider (MSP) built on the principles of innovation, talent, and excellence. Operating with a diverse team of over 1,000 professionals across five offices, FlairsTech supports more than 100 international partners with specialized services in Software Development, Business Operations, Digital Solutions, and exceptional Customer Experience and Support. With a global footprint spanning North America, Europe, the Middle East, and Africa, FlairsTech collaborates closely with its clients, acting as an extension of their teams to enhance efficiency and drive productivity. At the core of FlairsTech's success is its people, who contribute significantly to its growth and global impact.

Role Description

This is a full-time hybrid role for an eCommerce Customer Advisor located in Qesm El Maadi, with flexibility for partial remote work. The eCommerce Customer Advisor will be responsible for providing outstanding customer support, handling customer inquiries, ensuring high levels of satisfaction, and effectively managing communication with clients. The role involves maintaining positive relationships, resolving customer issues, and counseling clients on suitable solutions to enhance their experience. This position requires excellent problem-solving skills and a customer-centric mindset.

Qualifications

• Strong skills in Customer Satisfaction and Customer Support
• Proficiency in Customer Contact and Client Counseling
• Excellent Communication skills, both oral and written
• Ability to actively listen and provide effective solutions to enhance customer experience
• Previous experience in eCommerce or customer service roles is a plus
• Fluency in English, both written and spoken
• Problem-solving mindset and ability to work in a hybrid environment
• Strong organizational and time management skills