We're seeking an Autonomous Vehicle Operations Engineer to be at the forefront of our autonomous delivery operations. You'll be the bridge between our technology and real-world deployment, ensuring our fleet operates flawlessly while supporting our rapid growth across the region.
Role Breakdown: This is a hybrid technical operations position: 60% Field Service Engineer (vehicle deployment, on-site troubleshooting, spare parts management), 25% Technical Support Specialist (customer training, documentation, solution delivery), and 15% Operations Coordinator (R&D collaboration, service expansion, process optimization). It is a hands-on technical role where you'll deploy autonomous vehicles, solve complex operational challenges, and work directly with cutting-edge autonomous technology in one of the world's most dynamic cities.
Responsibilities:
Vehicle Operations & Maintenance
- Deploy software updates and manage hardware upgrades for our autonomous delivery fleet
- Diagnose and resolve software/hardware issues to maintain 99%+ fleet uptime
- Perform system integration, testing, and quality assurance for new vehicle deployments
- Coordinate vehicle repairs and equipment replacements
Customer Support & Service Excellence
- Provide rapid technical support to enterprise clients
- Develop and deliver technical training programs for customers and partners
- Build and maintain overseas after-sales service stations as we expand
- Manage spare parts inventory, logistics, and supply chain coordination
Process Optimization & Documentation
- Create comprehensive O&M process documentation and technical support materials
- Identify operational bottlenecks and work with R&D to optimize maintenance tools
- Participate in testing cycles and provide field feedback to engineering teams
- Implement preventive maintenance programs and reliability improvements
An ideal candidate for this role must have:
- Bachelor's degree in Computer Science, Electrical Engineering, Automotive Engineering, Automation, or related field
- 2+ years hands-on experience with Linux systems administration
- Understanding of networking fundamentals (routers, switches, TCP/IP)
- Strong troubleshooting and diagnostic skills
- Professional English proficiency (verbal and written) - this is a must for our international team
- Valid UAE driver's license or ability to obtain one
