As an Engineering Support Maintenance, you will manage maintenance operations, coordinate technical teams, handle after-sales support, prepare proposals, and ensure high service standards to support key accounts and drive revenue growth.
, & :
- Bachelor's degree in Engineering or IT.
- 34 years experience in operations, maintenance, or after-sales support (IT security/engineering preferred).
- Familiarity with the UAE market and operational practices.
- Strong key account management and customer service skills.
- Excellent communication, presentation, and stakeholder coordination.
- Proficient in computers and CRM systems (Salesforce preferred).
- Detail-oriented with strong planning and organizational abilities.
- Able to manage multiple tasks and coordinate cross-functional teams.
:
- Act as the first point of contact for after-sales maintenance support and logged service cases.
- Prepare maintenance quotations, proposals, and follow up with clients.
- Plan and deploy manpower for maintenance activities, including scope, timelines, and site coordination.
- Conduct and arrange site visits prior to job execution.
- Monitor work order progress and ensure timely completion by technical teams.
- Coordinate procurement, suppliers, freight forwarders, and work permits for maintenance activities.
- Maintain daily updates in Salesforce and prepare monthly performance reports.
- Support junior team members and collaborate with internal departments.
- Attend client meetings and support tender preparation and submissions.
- Manage key accounts and contribute to departmental revenue targets
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