English Back office agent (voice& non voice)

Company Description

ETISAL International Group is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, recognized for delivering tailored and innovative solutions that address each client's unique outsourcing needs. With years of expertise, ETISAL International enables businesses to enhance their core operations by managing customer experience effectively through industry best practices and advanced technologies. The company emphasizes customer satisfaction, cultural understanding, and a commitment to high-quality service. Operating globally, ETISAL International strives to exceed client expectations through transparency, flexibility, and innovation.

Role Description

This is a full-time, on-site position based in Cairo, Egypt, for an English Back Office Agent (Voice & Non-Voice). The role involves providing exceptional customer service, managing both voice and non-voice communication channels, handling and resolving customer inquiries, and maintaining accurate records of interactions. The candidate will be expected to collaborate closely with team members, ensure process compliance, and contribute to enhancing overall customer satisfaction.

Qualifications

• Proficiency in verbal and written English communication skills
• Experience in customer service, providing voice and non-voice support
• Strong problem-solving, organizational, and multitasking abilities
• Ability to work effectively in a team and meet deadlines
• Basic computer skills, including proficiency in MS Office and CRM tools
• Prior BPO or customer service experience is preferred
• Flexibility to adapt to differing customer interactions and time zones
• High school diploma or equivalent; additional certifications are an advantage