English Call Center Agent

Role Description

This is a full-time, on-site role for an English Call Center Agent located in New Cairo. The Call Center Agent will handle incoming and outgoing calls, assist customers with inquiries, provide accurate information, and resolve customer issues efficiently. Responsibilities include ensuring customer satisfaction, following up on customer concerns, and maintaining professionalism in interactions. The agent will also document interactions and feedback to contribute to continuous improvement initiatives.

Qualifications

• Fluency in English with excellent verbal and written communication abilities.
• flexible with night shifts

BENEFITS:

Salary 19,000** (including KPIs)

KPIs collected in Euro equivalent maximize your earning potential

24/7 transportation across Cairo & Giza

Quarter Bonus Up to 195 Euro

Medical Insurance (up to EGP 400,000/year) + **Social Insurance

Free Gym Access

Exclusive discounts at stores across Egypt

Clear career path after just 6 months

VPN line provided

Overnight allowance: EGP 1,000

Door-to-door transportation for females after 11 PM (for night shifts)