Company Description
Aura Communication, founded in 2012 in Cairo, Egypt, is a dynamic provider of tailored Business Process Outsourcing (BPO) services. With a skilled team of over 800 professionals, we specialize in delivering exceptional customer experiences through inbound and outbound call center services, back-office support, sales, marketing, and technical assistance. We are dedicated to offering flexible, high-quality outsourced solutions that meet the distinct needs of our clients while fostering growth and innovation.
Role Description
This is a full-time hybrid role located in Cairo, Egypt, offering a combination of in-office presence and remote work flexibility. As an English Call Center representative (C1 Speaker) at Aura Communication, you will provide outstanding customer service, handle inbound and outbound calls, assist clients with inquiries, and resolve customer issues. Additional responsibilities may include providing technical support, ensuring accurate communication, and contributing to improving customer relationship management processes.
Qualifications
- Proficiency in English (C1 level or higher) with strong verbal and written communication skills
- Experience in Customer Service and a customer-centric approach
- Skills in English Teaching, Communication, and Training
- Proficient in Translation or multilingual communication (preferred but not mandatory)
- Problem-solving and active listening abilities
- Ability to work effectively both independently and collaboratively in a hybrid environment
- Prior experience in a call center or BPO environment is advantageous
- High school diploma or equivalent; additional certifications in communication or customer service are a plus
What we offer
It's hybrid module
Paid training program
Transportation provided
Laptop and headset provided
Social and Medical Insurance
Earn up to 20k with Kpis
