English call center representative

Company: Teleperformance (TP)

Location: New Cairo Plaza, New Cairo City, (On-site)

Job Type: Full-time

Salary: 18,000 EGP net per month + upselling incentives

Company Description

Teleperformance (TP) is a global digital business services company. With our extensive scale and strong local presence, we support our communities, clients, and the environment. We deliver advanced, digitally powered business services that help leading global brands streamline their operations in meaningful and sustainable ways.

The Role

We are looking for fluent English-speaking Customer Service Representatives to join our team.

In this role, you will handle customer inquiries via phone, provide effective solutions, and ensure a positive customer experience.

This position requires flexibility to work rotational shifts, including mornings, evenings, nights, and weekends.

The role also includes upselling incentives of up to $60 per sale.

Key Responsibilities

Handle customer inquiries and resolve issues professionally

Document customer interactions accurately and efficiently

Maintain strong knowledge of products and services

Adhere to company policies, procedures, and quality standards

What We're Looking For

English level: B2 or above (spoken and written)

Excellent communication and problem-solving skills

Ability to work rotational shifts

No prior experience required full training is provided

Graduates are welcome to apply

What We Offer

Net salary: 18,000 EGP (including KPIs)

Upselling incentives: up to $60 per sale

Overnight allowance: 90 EGP per hour for shifts starting from 6:00 PM

Overtime pay: $5 per hour

Transportation provided across Cairo and Giza

Door-to-door transportation for females after 11:00 PM

Medical and social insurance

Career growth opportunities after 6 months

Gym access and exclusive store discounts