English Customer Service Agent

Role Description

This is a full-time on-site role for an English Customer Service Agent, located in Cairo, Egypt. The English Customer Service Agent will provide high-quality customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience. You will interact with customers via email, phone, or chat, maintain accurate records of all interactions, and collaborate with team members to improve service delivery. A key aspect of this role is to meet or exceed customer satisfaction metrics and maintain a professional demeanor while representing the company.

Qualifications

• Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Experience in Customer Experience management and delivering excellent service
• Strong communication skills in English, both written and verbal
• Ability to operate in a fast-paced, team-oriented environment
• Problem-solving skills and a proactive approach to resolving customer issues
• Prior experience in a customer service or call center role is an advantage
• Proficiency with customer relationship management (CRM) software is a plus