English Customer Service Representative

Role Description

This is a full-time on-site role for a Customer Service Representative (English) based in Cairo, Egypt. The representative will respond to customer inquiries, address customer needs, resolve issues, and ensure a high level of customer satisfaction. The role includes answering queries via phone, email, or chat, logging interactions, and providing follow-ups when necessary. Additionally, the representative will maintain product or service knowledge to give accurate information and ensure excellent customer experiences.

Qualifications

• Proficiency in Customer Service, Customer Support, and Customer Experience
• Ability to manage and ensure Customer Satisfaction and deliver quality service
• Strong communication skills and a professional demeanor
• Ability to resolve issues effectively and maintain calm under pressure
• Fluency in English (spoken and written) is required
• Experience with CRM software or customer service tools is a plus
• Familiarity with the telecommunications industry is beneficial
• Bachelor's degree or equivalent work experience in customer service or related field