Company Description
At Alorica, we are passionate about elevating brands through exceptional customer experiences that foster lasting relationships. As a full-service customer experience (CX) partner, we combine performance-driven strategies, industry expertise, and advanced technologies to deliver impactful results. With a team of 100,000 professionals in 17 countries, we serve over 250 brands in 75+ languages. Guided by our values of authenticity and integrity, we are committed to creativity, connection, and delivering meaningful outcomes. Join us for an opportunity to contribute to innovative customer experiences while building your career. Explore more at alorica.com/careers.
Role Description
This is a full-time on-site role for an English Customer Service Representative located in Giza. As part of the Rides App team, you will respond to customer inquiries through various communication channels, including phone, email, and chat. Responsibilities include resolving customer concerns, providing assistance with ride-related services, ensuring customer satisfaction, escalating complex issues as needed, and maintaining accurate records of customer interactions.
Qualifications
- Proficiency in English and strong Communication skills
- Experience in Customer Service to assist and manage client inquiries effectively
- Problem-solving abilities and active listening skills
- Strong organizational and time management skills
- Grads and Drop outs can apply
- Familiarity with rideshare applications or technology platforms is advantageous
