English customer service specialist

Company Description

Teleperformance is a global leader in digitally integrated business services with a presence in over 80 countries and employing more than 500,000 professionals. At Teleperformance Egypt, we are dedicated to delivering exceptional customer experiences and building strong, collaborative relationships. Our team members are empowered to grow, succeed, and make meaningful contributions. Join our Cairo-based operation and become part of a dynamic and thriving global team.

Role Description

This is a full-time, on-site role for an English Customer Service Specialist, based in Cairo, Egypt. The role involves addressing customer inquiries and concerns, ensuring their satisfaction, and maintaining a high standard of customer experience. Responsibilities include handling customer calls, providing assistance, and resolving issues while adhering to professional standards and guidelines. The role also requires maintaining effective communication and contributing to the consistent delivery of excellent service.

Qualifications

• Customer Support and Customer Service skills
• Ability to handle Customer Satisfaction and Customer Experience processes
• Proficiency in Phone Etiquette and effective verbal communication
• Strong problem-solving skills and a customer-focused mindset
• Fluency in English, both written and verbal
• Ability to work in an on-site capacity in Cairo, Egypt

What we offer

• salary up to 19,000 EGP + sales incentives
• Transportation all over Cairo & Giza
• Social and medical insurance 400,000 per year