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English - Customer Success Specialist

Concentrix
Egypt
Fresher
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  • Posted 15 hours ago
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Job Description

  • Manage high volume of customer contacts and communications through phone and email each day
  • Use contact search and productivity tools to verify contact information is accurate
  • Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
  • Develop a level of product knowledge to speak intelligently to customers and address specific objections
  • Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
  • Capture customers product expectations, experiences, satisfaction, and likelihood of abandonment, Voice of the Customer
  • Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
  • Work with teams and management to promote a positive customer experience

More Info

Job Type:
Permanent Job
Industry:
Other
Employment Type:
Full time

About Company

Concentrix

Job ID: 135887787

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Last Updated: 15-12-2025 11:53:26 PM
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