English customer success

About the Role

Teleperformance Egypt is hiring motivated, customer-focused English speakers to join our Customer Service and Travel Advisory teams. In this role, you will support customers for global brands, provide accurate information, resolve inquiries efficiently, and deliver a seamless service experience. This position offers strong development opportunities within a leading multinational organization recognized for operational excellence.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat in a professional and timely manner

Assist customers with travel-related questions, bookings, modifications, and service requests

Identify customer needs and provide accurate solutions to ensure customer satisfaction

Follow company processes, compliance guidelines, and quality standards

Document interactions and maintain accurate customer records in the internal system

Collaborate with team leaders to improve service delivery and meet performance KPIs

Handle customer concerns with empathy, clarity, and problem-solving skills

Deliver a positive brand experience for international clients

Required Skills & Qualifications

English proficiency level B1-C1

Strong communication and active listening skills

Ability to work rotational shifts

Problem-solving mindset with attention to detail

Customer-oriented attitude and a willingness to learn

Ability to handle fast-paced environments

Basic computer literacy and ability to navigate multiple systems

Compensation & Benefits

Up to 18,700 EGP net salary

• Quartely bonus up to 195 euro

KPIs paid in Euro equivalent

Social & medical insurance

Structured career path and promotion opportunities

International transfer opportunities

Transportation provided

Unlimited performance bonuses

Paid training program

Two days off weekly

Gym access

Exclusive retail discounts

VPN line provided

Why Join Teleperformance

Teleperformance is a global leader in customer experience management, operating in over 90 countries and serving the world's largest brands. Employees consistently highlight its training quality, career growth path, and supportive work culture - as reflected in public testimonials on major career platforms and Teleperformance's official global career site.

If you're passionate about helping customers and want to build a long-term career with an international organization, we encourage you to apply.