English Customer Support Specialist (Voice & Non-Voice)

Company Description

IDS is dedicated to offering practical, cost-effective solutions for records management and archiving. With expertise in records and data management, IDS helps organizations gain complete control over the information they create, process, preserve, and dispose of. IDS promotes the transformation of documentswhether paper, email, or digital filesinto valuable digital assets for streamlined operations. In today's flexible workplace, IDS ensures seamless collaboration and integration by keeping employees aligned and connected.

Role Description

This is a full-time, on-site position for an English Customer Support Specialist (Voice & Non-Voice) located in Cairo, Egypt. The responsibilities include responding to customer inquiries via phone, email, and chat with exceptional communication skills. The specialist will provide effective solutions, handle translation tasks when needed, and train end-users on products or services. Ensuring customer satisfaction and maintaining professional interactions are key components of this role.

Qualifications

• Strong proficiency in English, including communication and teaching abilities
• Customer service and communication skills to provide outstanding support
• Experience in translation and training is beneficial
• Ability to work in an on-site environment in Cairo, Egypt
• Proven problem-solving and conflict-resolution abilities
• Previous experience in a customer support role is a plus