Company Description
ETISAL International is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East. With years of expertise, ETISAL International focuses on delivering high-value, customized, and innovative solutions that address the unique needs of its customers. The company continuously strives to enhance its management and operational standards, ensuring transparency, flexibility, integrity, and a passion for exceeding client expectations. By implementing industry best practices and state-of-the-art technologies, ETISAL International empowers businesses to focus on their core operations while better serving their customers. With a global perspective and a deep understanding of diverse cultures, the company works to provide exceptional service tailored to every client's requirements.
Role Description
This is a full-time, on-site role for an English Customer Support Representative (Voice & Chat) based in Cairo, Egypt. Key responsibilities include addressing and resolving customer inquiries through voice and chat support, effectively communicating solutions, providing assistance, and ensuring a high-quality customer experience. Team members are expected to build strong relationships with customers, demonstrate empathy, and maintain clear and professional interactions.
Qualifications
- English language proficiency and skills in English Teaching or Translation
- Strong Communication skills and ability to build positive relationships with customers
- Experience in Customer Service and handling customer inquiries efficiently
- Skills in Training or coaching to help enhance customer service effectiveness
- Ability to work collaboratively within a team-oriented environment
- Problem-solving and multitasking abilities with attention to detail
- Proficiency in using digital tools and software for communication and customer management
- Previous experience in customer support or a similar role is an advantage
