English speakers call center (International account Advisor)

Are you passionate about delivering exceptional customer service Vodafone is seeking enthusiastic individuals to join our team as Call Center Representatives. As a key member of our customer service team, you will be the first point of contact for our valued customers, providing support, resolving inquiries, and ensuring a seamless experience.

Responsibilities:

- Handle inbound calls from customers regarding inquiries, complaints, billing, and technical issues.

- Provide accurate and efficient solutions to ensure customer satisfaction and retention.

- Maintain detailed and accurate records of customer interactions and transactions.

- Collaborate with other departments to escalate and resolve complex issues.

- Stay up to date with product knowledge and services to better assist customers.

Requirements:

- Excellent communication skills and a friendly, empathetic demeanor.

- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

- Strong problem-solving skills and attention to detail.

- Previous experience in customer service or a call center is advantageous.

- Flexibility to work in shifts, including evenings, weekends, and holidays.

Benefits:

- Competitive salary and performance-based incentives.

- Comprehensive training programs and ongoing development opportunities.

- Health insurance, retirement plans, and other benefits.

- A vibrant and inclusive work culture that values teamwork and innovation.

• Join Vodafone and be part of a dynamic team dedicated to delivering exceptional customer experiences while growing and developing your career in a supportive environment. Apply now and become a part of our journey to connect for a better future.