English Technical Customer Support Agents

Company Description

ETISAL International Group is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, dedicated to addressing the unique needs of its clients. By providing tailored and innovative solutions, ETISAL empowers businesses to prioritize their core operations while effectively serving their customers. With a strong global presence, the company integrates cultural awareness, industry best practices, and top-notch technologies to enhance customer satisfaction. ETISAL emphasizes values such as transparency, flexibility, integrity, and continuous improvement, ensuring a commitment to first-class quality and exceeding client expectations.

Role Description

This is a full-time on-site role for an English Technical Customer Support Agent, located in Maadi, Cairo. The role involves delivering high-quality customer service and technical support through various communication channels. Responsibilities include handling customer inquiries, troubleshooting technical issues, ensuring customer satisfaction, and providing clear and professional communication. The agent will contribute to maintaining service excellence and resolving customer concerns promptly.

Qualifications

• Expertise in Customer Support and a strong focus on Customer Service to effectively address client queries and provide solutions.
• Proficiency in Communication skills essential for maintaining a professional and empathetic tone with customers.
• Strong abilities in Troubleshooting and problem-solving to identify and resolve technical issues efficiently.
• Commitment to Customer Satisfaction and the ability to exceed customer expectations by understanding and meeting their needs.
• Fluency in English (written and spoken) is essential
• Proven experience in a customer or technical support role is advantageous.
• Ability to work effectively in a team-oriented, fast-paced environment.
• Bachelor's degree in Computer Science,Engineering or any related collage