Company Description
Teleperformance, has been a global leader in digital business services for nearly five decades. Evolving with the AI era, TP combines modern innovation with deep empathy to create intelligent, high-quality customer and technical solutions. As an industry pioneer, TP is committed to remaining future-proof while delivering exceptional experiences. Our mission is to support businesses through transformative, customer-first approaches globally.
Role Description
We are seeking an English Telecommunication Advisor for a full-time, night-shift position located on-site in Cairo, Egypt. In this role, you will engage with customers to provide support for telecommunications products and services. Your responsibilities will include addressing customer inquiries, resolving concerns, offering technical assistance, and ensuring an exceptional customer experience through clear and professional communication. Working collaboratively within a team, you will strive to meet and exceed performance targets while maintaining a customer-focused approach.
Qualifications
- Strong communication and interpersonal skills, with fluency in both written and spoken English.
- Proficiency in problem-solving and critical thinking, with the ability to troubleshoot technical issues effectively.
- Customer service and support skills, including a focus on delivering high-quality experiences and handling inquiries professionally.
- Adaptability to night-shift work hours and flexibility in dynamic work environments.
- Basic knowledge of telecommunication technologies and services is a plus.
- Ability to work both independently and as part of a team.
- Bachelor's degree or equivalent education is required.
