Working hours: 12:0020:00 CET (or to be agreed) US coverage
The IMS Resource Planner / Resource Administrator is responsible for the end-to-end coordination, planning, and allocation of Managed Services consultants within the organization. The role ensures optimal utilization through the PSA system, acting as the central point of contact for resource requests, availability management, and candidate selection discussions. This position serves as a key interface between delivery teams, team leads, the RMO Manager, and the Global RMO Lead.
Key Responsibilities
- Resource Planning & Allocation
- Manage and maintain accurate consultant availability profiles in the PSA system.
- Review incoming resource requests submitted in the PSA and validate completeness and clarity.
- Match resource requests to suitable consultants based on skills, availability, location, seniority, and assignment requirements.
- Prepare shortlists of qualified candidates for discussion with team leads and requestors.
- Ensure resource assignments are entered accurately and timely into the PSA system.
- Stakeholder Collaboration
- With RMO Manager
- Provide regular updates on allocation status, workload distribution, and upcoming demand.
- Escalate complex or conflicting allocation scenarios for guidance.
- Align on capacity planning, hiring needs, and skill gaps.
- With Global RMO Lead
- Support global resource management processes and adhere to global RMO governance standards.
- Participate in planning calls to provide offshore supply insights.
- Contribute to global reporting and metrics tracking (e.g., utilization, bench, forecast accuracy).
- With Team Leads / Delivery Leads / Service Operation Managers
- Collaborate in evaluating candidate suitability for requests.
- Gather feedback on consultant performance and use it to refine future allocations.
- Confirm final selections and coordinate assignment start dates and onboarding requirements.
- PSA System Administration & Data Quality
- Ensure resource profiles, skills, certifications, and availability calendars are continuously updated.
- Validate accuracy of booking extensions, end dates, and utilization metrics.
- Monitor data completeness and correct inconsistencies proactively.
- Generate reports for demand, supply, utilization, and upcoming bench.
- Governance, Reporting & Analytics
- Produce weekly and monthly dashboards on:
- Resource utilization & billability
- Bench capacity & aging
- Pipeline demand forecast
- Identify bottlenecks, skill shortages, or oversupply conditions and recommend action.
- Support quarterly capacity planning reviews.
- Operational Excellence & Continuous Improvement
- Contribute to improving PSA workflows and resource planning processes.
- Identify automation or efficiency opportunities within allocation and reporting tasks.
- Support onboarding of new consultants by ensuring proper setup in PSA and allocation readiness.
- Maintain documentation on RMO processes, guidelines, and best practices.
Candidate Profile
- 25+ years in resource management, workforce planning, PSA administration, or service delivery coordination.
- Experience in global or offshore delivery environments preferred.
- Familiarity with managed services models and skills-based staffing.
- Proficiency with Excel, dashboards, and resource management analytics.
- Technical / Functional Competencies
- Strong proficiency in PSA or similar resource management systems
- Understanding of managed services workforce structures and skill-based allocation
- Solid analytical skills for interpreting capacity, utilization, and forecast data
- Ability to prioritize multiple requests and resolve allocation conflicts
- Soft Skills
- Excellent communication across offshore and global stakeholders
- High attention to detail and accuracy in data management
- Structured, organized, and process-oriented mindset
- Ability to build strong relationships with delivery teams and leadership
- Proactive problem-solving and escalation awareness
About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.
Fraud Awareness
We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.
Fraud Privacy Policy
We value your privacy at Infor. You may access our privacy policy here.
