Line of Service
Advisory
Industry/Sector
Technology
Specialism
Advisory - Other
Management Level
Senior Associate
Job Description & Summary
A Business Analyst plays a crucial role in bridging the gap between business stakeholders and technology teams, ensuring that strategic objectives, operational needs, and technical solutions stay fully aligned throughout large-scale digital transformation efforts. Working across sectors such as financial services, government, energy, retail, healthcare, telecom, and transportation, the business analyst drives process improvements, customerfocused design, and datadriven decisions. Operating in complex environments with multiple vendors, regulators, and crossborder teams, the analyst supports initiatives ranging from enterprise platforms and digital products to data ecosystems and emerging technologies, helping organizations achieve solutions that are both practical and impactful.
Core Responsibilities:
- Elicit, analyze, validate, and document business, functional, and non-functional requirements using appropriate techniques (interviews, workshops, journey mapping, document analysis).
- Produce clear and structured artifacts including:
- Business Requirements Documents (BRD)
- User Stories, Epics, and Acceptance Criteria
- Process flows, decision tables, and data mappings
- Conduct As-Is and To-Be process analysis across business, operational, and system layers to identify inefficiencies, risks, and improvement opportunities.
- Support Agile, hybrid, and waterfall delivery models, including:
- Backlog creation and refinement
- Sprint planning and reviews
- Dependency and risk identification
- UAT planning, execution, and defect triage
- Define and track business KPIs, operational metrics, and value realization indicators.
- Collaborate on dashboarding and reporting requirements to support executive, operational, and regulatory reporting.
- Ensure solutions comply with:
- Organizational architecture and governance standards
- Regional regulatory and compliance requirements (e.g., data privacy, financial regulations)
- Facilitate and lead stakeholder workshops, steering discussions, resolving ambiguities, and aligning priorities across business and technology.
- Develop business cases, cost-benefit analyses, and support investment decision-making.
- Support change management activities, including:
- Impact assessments
- Communication plans
- SOP updates
- End-user training materials
- Actively monitor regional market trends, industry benchmarks, and digital best practices to continuously improve solution quality and delivery effectiveness.
Business Analysis Tools & Technologies:
Jira, Confluence, Azure DevOps for backlog management
Miro, Visio, Lucid, or similar tools for process mapping and workshop facilitation
BPMN and UML modeling standards
SQL for data exploration, validation, and analysis
Power BI for dashboarding and management reporting
ERP (e.g., finance, procurement, HR modules) and CRM and customer engagement platforms
Core banking, insurance, Governmental or industry-specific systems
API-based integrations and microservices-oriented architecture
Cloud platforms and SaaS solutions
Digital channels (web, mobile apps, portals) and workflow and case management systems
Professional Skills:
Strong analytical and problem-solving capabilities
Excellent written and verbal Arabic and English Language skills
Ability to engage confidently with senior stakeholders and executives
Structured thinking, attention to detail, customer centric and delivery focus
Comfortable working in fast-paced, ambiguous, and multicultural environments
Business Analysis ValueAdding Certifications:
CBAP Certified Business Analysis Professional (IIBA)
CCBA Certification of Capability in Business Analysis (IIBA)
ECBA Entry Certificate in Business Analysis (IIBA)
PMI-PBA Professional in Business Analysis (PMI)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Administration, Business Analysis, Business Case Development, Business Data Analytics, Business Process Analysis, Business Process Modeling, Business Process Re-Engineering (BPR), Business Requirements Analysis, Business Systems, Communication, Competitive Analysis, Creativity, Embracing Change, Emotional Regulation, Empathy, Feasibility Studies, Functional Specification, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Learning Agility + 19 more
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship
No
Government Clearance Required
No
Job Posting End Date
