About Shift Ev
Shift EV is on a mission to electrify transportation and accelerate the global shift to sustainable mobility. Founded in 2021, we developed the first automotive grade industrial retrofitting process to reduce the cost and speed of electrification by an order of magnitude. Our business today spans MENA and Europe, financed by category leading investors. We empower our people with the responsibility to drive change at scale. At Shift EV, your ideas don't just matter they shape a more sustainable world. Join us and be part of something bigger: the future of electric mobility.
About The Role
As an After-Sales Engineer, you will lead and manage daily after-sales operations for B2B customers, ensuring the highest standards of quality, efficiency, and reliability in vehicle maintenance and repair. You will directly supervise technicians, enforce operational discipline, and drive productivity across all after-sales activities. The role involves coordinating maintenance workflows, monitoring repair performance, and consistently achieving after-sales KPIs agreed with corporate clients. Through accurate execution, minimized downtime, and service excellence, you will strengthen long-term B2B partnerships and ensure contractual service commitments are met.
You'll Have Ownership Over
- After-Sales Process Optimization: Developing technical documentation, service procedures, and workflows to streamline EV after-sales operations and improve service quality.
- EV Diagnostics & Quality Assurance: Performing advanced diagnostics and inspections on EV systems, including batteries, charging, power electronics, and vehicle control systems, to ensure safety, performance, and compliance with standards.
- B2B Technical Support: Providing expert after-sales technical support to corporate and fleet customers through on-site intervention, remote support, and structured escalation.
- Troubleshooting & Repair Execution: Leading fault isolation and repair activities, including component replacement and system calibration, to minimize vehicle downtime and meet contractual SLAs.
- Preventive Maintenance & Servicing: Planning and executing preventive maintenance programs to ensure fleet reliability, uptime, and lifecycle optimization.
- Customer Training & Enablement: Delivering technical training and operational guidance to B2B customers, drivers, and fleet operators on EV usage, safety, and maintenance best practices.
- Reporting & Performance Management: Maintaining accurate service records and producing performance reports to support KPI tracking and continuous improvement.
- After-Sales Inventory Management: Managing EV spare parts and consumables to ensure availability, cost efficiency, and operational readiness.
YOU Bring
- Bachelor's degree in Engineering.
- 13 years of experience in automotive or EV after-sales service and support.
- Strong time-management skills, with the ability to multitask and prioritize effectively in a fast-paced environment.
- Customer-centric mindset with excellent problem-solving and analytical skills.
- Ability to read and interpret electrical schematics and technical diagrams.
- Excellent verbal and written communication skills, adaptable to different audiences.
- Proactive, strategic, and hands-on approach to resolving technical and operational challenges.
- High sense of ownership, integrity, and accountability in all tasks.
- Flexible, open-minded, and responsive to urgent customer needs at any time.
- Collaborative team player, able to work effectively across functions.
What To Expect From Us
- An impact-driven mission, and a world-class team to work with
- A startup where your contributions really count, and an abundance of growth opportunities
- Stock options, we want you to be invested in the success of the company
- Leadership that aspires to build a meritocratic environment that promotes diversity and offers equal opportunity
