EV Tech Support Engineer

Job Responsibility:

1. Technical Pre-sales Support

Work closely with sales teams to support tenders, RFQs, and customer meetings

Provide technical presentations and product positioning

Analyze customer requirements and recommend suitable solutions (AC/DC chargers, system architecture, cloud, payment system)

2. Solution Design & Application

• Design EV charging system solutions (public charging, fleet, depot, etc.)

• Support site layout, power calculation, and system configuration

• Ensure compliance with local regulations (e.g., MoIAT, DEWA, IEC standards)

3. Project Delivery Support

Coordinate with customers, EPCs, and internal teams for project execution

Provide installation guidance, commissioning support, and troubleshooting

Ensure smooth handover and system acceptance

4. Technical Documentation

Prepare and review:

• Technical proposals

• Datasheets and compliance documents

• Certification support

• Support localization

5. Product Feedback & Improvement

Collect market and customer feedback

Work with HQ R&D to improve:

Product performance (e.g., high temperature, derating)

Compatibility (vehicles, grid, OCPP)

6. After-sales & Troubleshooting

Support key accounts in resolving technical issues

Analyze failures and provide root cause insights

Improve uptime and customer satisfaction

Qualification:

1. Education

Bachelor's degree or above in:

Electrical Engineering

Power Electronics

Energy / Automation-related fields

2. Experience: 1-3 years in:

EV charging/power electronics / electrical systems

Experience with:

DC fast charging systems (preferred)

EPC / CPO / energy project

3. Language

English as the working language

• Arabic / Turkish is a plus (depending on region)