Executive, Account Management

We're looking for an outstanding Executive, Account Management for our Small-to-Medium Business (SMB) team. The Executive, Account Management will drive growth for our SMB portfolio through operational and marketing excellence. Reporting to the Lead, Account Management, ideal candidates should possess quick learning abilities, a high degree of comfort with proprietary software systems and a very keen eye for details.

Relationship Management

• Conduct data analysis, reporting, operational and invoicing resolutions
• Deepen business relationships with foodpanda's SMB partners with our proprietary learning tools

Marketing

• Work with foodpanda's Commercial and Marketing teams to implement and scale marketing campaigns
• Educate SMB partners on the foodpanda marketing suite to grow on the foodpanda platform

Operations

• Work with foodpanda's Operations team to evaluate partner operational compliance
• Utilize data to identify opportunities for growth through operational best practices

Ad-Hoc Projects

• As part of a highly agile industry, expect to be given opportunities to participate in the execution of high-impact commercial activities

What you need to be successful

• At least 1 year of experience in a client-facing role in the eCommerce industry
• A keen sense for customer behaviour, and how content quality affects purchasing decisions
• An analytical mindset with a penchant for seeking opportunities within data patterns
• Job ownership is an important part of our company culture, thus structure and discipline are optimal traits in the ideal hire
• Intermediate proficiency in Microsoft Excel is preferred