Who We Are
Welcome to TELUS Digital where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Role Overview
Provide high-level executive, operational, and administrative support to Middle East leadership, enabling effective day-to-day execution while ensuring full confidentiality and adherence to organizational policies.
This is a hands-on, execution-driven role requiring strong judgment, deep local expertise, and the ability to independently own outcomes across executive support, office operations, compliance, finance coordination, and government relationships.
Key Responsibilities
Executive Support & Enablement:
- Serve as a trusted partner to regional executives, ensuring seamless daily operations and proactive coordination across internal and external stakeholders.
- Manage complex calendars, meeting prioritization, and executive scheduling.
- Coordinate all travel logistics, including flights, accommodation, transport, and detailed itineraries.
- Act as the primary coordination point between executives, teams, and external partners.
- Track priorities, deadlines, and deliverables across multiple concurrent initiatives, ensuring timely follow-up and escalation.
- Prepare meeting agendas, documentation, presentations, and briefing materials.
- Manage approvals, signatures, and documentation workflows using digital tools (e.g., DocuSign).
- Oversee expense management and general executive office administration.
Regional Operations & Office Management:
- Support expansion into additional Middle East markets, including entity setup coordination and operational readiness.
- Establish and manage local procurement processes in partnership with global Finance and Procurement.
- Source and manage vendors across facilities, IT, payroll, accounting, legal, and corporate services working with dedicated global departments.
- Track regional operating expenses, review invoices, and support cost optimization with the regional finance lead.
- Maintain strong operational controls, documentation standards, and vendor governance.
- Review and enhance administrative workflows to ensure efficient, compliant office operations.
- Coordinate logistics for visiting delegations, internal events, and external engagements in alignment with corporate brand standards.
HR, Compliance & Government Relations:
- Manage visas, work permits, Emirates IDs, medicals, and immigration processes in coordination with PROs and free zone authorities.
- Ensure compliance with trade licenses, renewals, registrations, and regulatory filings.
- Maintain audit readiness across HR, employment, and operational processes.
- Act as primary liaison with UAE government entities, free zones (e.g., DMCC, DIFC, DDA), and external advisors.
- Monitor regulatory changes and assess operational implications.
Qualifications & Experience:
- 6+ years of Executive Assistant, operations, or office management experience in a fast-paced, multinational environment.
- Proven experience supporting C-level or senior regional leadership.
- Strong knowledge of Middle East business operations
- Experience managing vendors, budgets, compliance, and external stakeholders.
- High emotional intelligence, discretion, and sound judgment.
- Proactive, execution-focused mindset with the ability to operate independently.
- Fluent in English and Modern Standard Arabic (written and verbal).
- Proficiency with modern workplace tools (Google Workspace, Slack, Workday, etc.).
Equal Opportunity Employer:
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
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