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Raya Trade; one of Raya's subsidiaries is hiring an Executive (Customer Experience).
What will you do
- Oversee and continuously improve all customer touchpoints across the customer journey.
- Collaborate with cross-functional teams to deliver a seamless and consistent customer experience.
- Review and evaluate customer journeys to identify gaps and opportunities for improvement.
- Drive initiatives that enhance customer satisfaction and reduce friction.
- Ensure alignment between customer experience strategies and business objectives.
- Monitor customer feedback and performance metrics to inform improvements.
- Support the development of processes that elevate the overall customer experience.
What will you need
- Strong communication skills
- Customer-oriented
- Time management
- Flexibility
- Reliability
- Honesty
- Negotiation skills
- Ability to learn
- Adaptability
- Customer Journey Mapping
- CX Strategy
- Data Analysis
What is unique about Raya
- Are you an eager learner Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.
- Are you looking for career progression Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
- Are you looking for a rewarding environment Raya's top achievers are awarded annually with an international 5 days trip.
- Are you looking for an opportunity to give back to the community Raya encourages their employees to give back to the community through different ongoingCSR programs and initiatives.
- Are you a foodie Exclusive discounts for Raya employees at Raya's Restaurants.
