Job Description
Additional Information
Job Number 26102974
Job Category Sales & Marketing
Location Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000VIEW ON MAP
Schedule Full Time
Located Remotely N
Position Type Non-Management
Position Summary
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels stara si podnosi poprzeczk jakoci w sztuce gocinnoci, wprowadzajc innowacje na kadym kroku, a jednoczenie zapewniajc poczucie komfortu tak dobrze znane na caym wiecie. Jako gospodarz w Marriott Hotels pomoesz dotrzyma zobowizania Wonderful Hospitality. Always (Wyjtkowa gocinno. Za kadym razem) poprzez dostarczanie starannie dobranych, pyncych z serdecznoci, przemylanych usug, które pielgnuj i odzwierciedlaj nasze ywe dziedzictwo. Dziki nazwie, która jest synonimem gocinnoci na caym wiecie, z dum oferujemy Ci moliwoci rozwoju kariery w Marriott Hotels. Stajc si czci zespou Marriott Hotels, doczasz do portfolio marek Marriott International. Bd tam, gdzie moesz pracowa najlepiej, jak potrafisz, rozpocznij realizacj zamierze, poczuj przynaleno do niesamowitej globalnej spoecznoci i sta si najlepsz wersj siebie.
JW Marriott jest czci luksusowego portfolio Marriott International i obejmuje ponad 100 przepiknych obiektów w najwaniejszych miastach i charakterystycznych lokalizacjach wypoczynkowych na caym wiecie. JW wierzy, e nasi pracownicy s na pierwszym miejscu. Jeli s szczliwi, to nasi gocie równie bd. Pracownicy JW Marriott s pewni siebie, innowacyjni, autentyczni, intuicyjni i pielgnuj dziedzictwo marki oraz zaoyciela firmy, J. Willarda Marriotta. Nasze hotele zapewniaj wyjtkowe warunki pracy, w których poczujesz przynaleno do spoecznoci oraz dowiadczysz prawdziwej wizi koleeskiej z rónorodn grup wspópracowników. JW oferuje moliwoci szkolenia, rozwoju, doceniania oraz, co najwaniejsze, miejsce, w którym swoje pasje mona realizowa w luksusowym otoczeniu ze szczególnym naciskiem na kompleksow dbao o samopoczucie. Wyjtkowe traktowanie goci zaczyna si od sposobu, w jaki dbamy o naszych pracowników. Mówimy o tym The JW Treatment™. Stajc si czci zespou JW Marriott, doczasz do portfolio marek Marriott International. Bd tam, gdzie moesz pracowa najlepiej, jak potrafisz, rozpocznij realizacj zamierze, poczuj przynaleno do niesamowitej globalnej spoecznoci i sta si najlepsz wersj siebie.
