Field Service Engineer

Responsibilities:

- Conduct installation, maintenance (PPM/Calibration), and repair (Corrective calls) of our equipment and devices at client locations.

- Diagnose and troubleshoot technical issues to ensure timely resolution for customers.

- Provide training and support to clients on the operation and maintenance of systems.

- Maintain accurate documentation of service activities, including reports and client interactions.

- Collaborate with engineering teams to provide customer feedback and improve product performance.

- Ensure compliance with safety regulations and company policies during all field operations.

- Manage and prioritize service requests to achieve customer satisfaction and meet deadlines.

- Ensure that tools, demo units, and test equipment are properly maintained and calibrated.

- Be able and willing to perform emergency call-out services (including non-office hours) to provide fast and efficient service within the UAE.

Requirements:

- Bachelor's degree or equivalent in Biomedical, Electronics, or Instrumentation.

- Proven experience (minimum 4-5 years) as a Medical-Field Service Engineer or in a similar technical support role in the Healthcare Field.

- Must be available to join immediately within the UAE.

- Strong technical knowledge of electronics and medical equipment relevant to our field (Imaging, Automatic Injectors, Thyroid Uptake systems, Radiation therapy QA/AC devices, and Physiotherapy).

- Excellent problem-solving skills with the ability to think critically under pressure.

- Effective verbal and written communication skills to interact with clients and team members.

- Ability to cooperate well with others, share knowledge, and support team goals.

- Willingness to work with radiology-related devices and travel extensively to client sites as needed.

• - Valid driver's license and own vehicle (mandatory).