Job Description
Role Description:
Provide first-line support for finance-related inquiries and ensure accurate processing of invoices and statements, maintaining compliance with company policies and delivering excellent service in accordance with agreed Service Level Agreements (SLA's)
Key Responsibilities
- Handling vendor enquiries;
- PO management;
- Invoice management;
- Ticket solving in ZENDESK and hotline service for Finance Helpline:
- Receiving queries and cooperating with Suppliers, Accounts Payable Team and Capgemini France representatives;
- Checking data (invoice status and payment date) in the system;
- Ticket registration in the system;
- Contacting with other Accounts Payable Team and client during an issues solving;
- Providing the answer to requestor;
- Creation of reports
- Informing supplier about invoice status and payment date.
Role Description
Job Description - Grade Specific
Provide first-line support for finance-related inquiries and ensure accurate processing of invoices and statements, maintaining compliance with company policies and delivering excellent service in accordance with agreed Service Level Agreements (SLA's)
