Fluent English Speaker

Company Description

Alorica is committed to creating exceptional customer experiences that build lasting relationships and elevate brands. As a full-service customer experience (CX) partner, we offer strategic solutions, industry expertise, and innovative technology to achieve outstanding results. With a global presence of over 100,000 professionals in 17 countries, Alorica serves more than 250 brands in 75+ languages. We stand apart by pioneering customer experience solutions, maintaining strong client relationships, and upholding our core values of integrity and authenticity. Join a vibrant, creative, and connected teamexplore opportunities at alorica.com/careers.

Role Description

This is a full-time, on-site role for a Fluent English Speaker located in Qesm El Sheikh Zayed. Responsibilities include engaging with customers to understand their needs, delivering exceptional customer service, resolving inquiries or concerns effectively, and maintaining accurate records of customer interactions. The role requires clear communication and professionalism, ensuring a positive customer experience that aligns with Alorica's standards.

Qualifications

• Proficiency in English, with excellent verbal and written communication skills.
• Customer service and interpersonal skills, including the ability to address inquiries and resolve issues professionally and efficiently.
• Problem-solving and active listening skills to understand and resolve customer concerns effectively.
• Attention to detail and ability to accurately document interactions and maintain records.
• Adaptability, a positive attitude, and a team-oriented approach to work in a dynamic, fast-paced environment.
• Basic computer literacy and familiarity with customer service software or tools is a plus.
• Prior experience in customer service roles is beneficial but not mandatorytraining will be provided.