Company Description
Sutherland specializes in leveraging advanced technologies like Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics to drive digital transformation and operational excellence for global brands. The company excels in delivering innovative solutions powered by Digital Engineering services, facilitating scalable business transformation and rapid innovations. With a portfolio of 363 unique inventions, including over 250 AI-based patents, Sutherland pioneers new solutions to optimize business processes, enhance customer experiences, and reinvent operational workflows. Operating under an as-a-service model, Sutherland partners with enterprises to achieve meaningful and measurable results.
Role Description
This is a full-time on-site role located in New Cairo for a Fluent English Speaker - CS. Responsibilities include handling inbound customer inquiries, providing accurate and timely resolutions, ensuring customer satisfaction, and documenting interactions and outcomes. The role requires maintaining professional communication and problem-solving skills to address customer needs effectively. Team collaboration and contributing to an exceptional customer experience are key aspects of this position.
Qualifications
- Strong verbal and written English communication skills
- Problem-solving skills and ability to navigate intricate customer issues
- Customer service experience, particularly in handling phone, email, or chat inquiries
- Basic computer proficiency, including familiarity with CRM tools and office applications
- Ability to work effectively in a team-oriented, fast-paced work environment
- Motivation to prioritize tasks and manage time efficiently
- Only Graduates and Dropouts can apply
- Previous experience in customer service or a related field is preferred
- Flexibility with night and overnight shifts is a MUST!
- Fluency in English is a MUST! B2/C1
What we offer
- Very competitive salary!
- Fully Paid Training
- Social & medical insurance
- Overnight allowance
- Overtime Schemes
- Career Progression & Development
- 90% of our promotions are internal!
