Fluent English speakers

Company Description

Alorica is a full-service customer experience (CX) partner that combines strategy, execution, and innovative technology to deliver impactful results for clients. With a global team of 100,000 professionals across 17 countries, Alorica supports 250+ brands in over 75 languages. Dedicated to creating outstanding customer experiences, the company values integrity, authenticity, and long-term partnerships with clients. Alorica is committed to challenging conventional approaches and fostering creativity, connection, and excellence. Join a dynamic team by exploring career opportunities at alorica.com/careers.

Role Description

This is a full-time, on-site role located in Qesm El Sheikh Zaid for Fluent English Speakers. The role involves delivering exceptional customer service through phone, email, or chat by addressing inquiries, resolving issues, and supporting customer needs. Team members will ensure satisfaction and build strong, lasting relationships with customers to uphold the company's reputation for excellence. Applicants will be required to maintain professionalism while adhering to company policies and guidelines.

Qualifications

• Fluency in English, with outstanding verbal and written communication skills.
• Customer service skills, including problem-solving, active listening, and empathy.
• Ability to adapt to various customer personalities and multitask in a fast-paced environment.
• Basic computer proficiency and experience with CRM or customer interaction tools is a plus.
• Strong attention to detail and organizational skills.
• Prior customer service, call center, or customer support experience is advantageous but not required.
• A positive attitude, strong work ethic, and the ability to work both independently and as part of a team.
• High school diploma or equivalent; additional certifications or training in customer service is an advantage.