JOB PURPOSE
To provide quality food and beverage service that is always consistent with the Brand SOP. Always have a cheerful disposition and a positive attitude to ensure 100% customer satisfaction.
KEY ACCOUNTABILITIES
- To ensure that all colleagues activities adhere to and support the ICDR Quality Standards
- Provide a link between kitchen and service areas
- Provide table and/or counter service to customers for all food & beverages.
- Deliver professional service based on the sequence of service training that has been provided within the outlet.
- Possess the ability to function and work behind the bar as well on the floor.
- Possess good knowledge of both food & beverage service as well as Beverage & Food production behind the bar.
- Remain updated with all knowledge of food and beverages on the menu, thereby providing advice to guests to place their order.
- Receive and store food and beverage adhering to all food hygiene regulations and
- procedures.
- Consistently monitor quality of food and beverages being served and report any discrepancies to the supervisor or outlet manager.
- Consistently monitor service quality, escalating any major problems/complaints to the Restaurant Manager.
- Actively promote the use of Up selling techniques within the outlet to exceed guest expectations and increase revenue by adhering to training on upselling procedures and practices.
- Maintain records in a timely fashion in the outlet as and when required, to support the restaurant supervisors.
EXPERIENCE, QUALIFICATION & SKILLS:
- High school Diploma or a relevant qualification.
- Minimum 2 years of F&B experience in a similar role.
- Excellent record of floor supervision.
- Good interpersonal and problem-solving skills
- Customer focused and team player
