The GRO / People Operations Manager is responsible for managing all HR and people-related operations within Seven Al Hamra Food Hall. This role ensures an engaged, high-performing workforce, compliance with labour laws and Saudization requirements, and alignment with the food hall's operational and cultural objectives.
The manager acts as a trusted advisor to leadership while driving efficient HR processes and fostering a positive employee experience.
Core Responsibilities
- People & Talent
- Lead end-to-end recruitment, onboarding, and offboarding processes
- Develop and maintain workforce planning and headcount management
- Partner with managers on hiring, performance management, and employee relations
- HR Operations
- Manage employment contracts, payroll coordination, employee records, and HR systems
- Ensure compliance with labour laws, Saudization (where applicable), visas, and employment regulations
- Oversee probation, promotions, salary reviews, and disciplinary processes
- Culture & Engagement
- Support company culture, employee engagement initiatives, and wellbeing programs
- Implement recognition, training, and development programs to enhance skills and retention
- Act as a trusted advisor to employees and leadership
- Policies & Governance
- Develop and maintain HR policies, procedures, and handbooks
- Handle grievances, investigations, and performance improvement plans with discretion
- Ensure confidentiality and ethical standards across all HR practices
- Reporting & Strategy
- Provide HR reports on headcount, turnover, payroll, and performance metrics
- Support leadership with people insights, workforce planning, and strategic HR initiatives
- Drive continuous improvement of HR processes, systems, and operational efficiency
Requirements
Experience & Skills
- Minimum 8 years experience in HR or People Operations, ideally in multi-location or fast-growing F&B businesses
- Strong knowledge of labour law and HR compliance (KSA experience preferred)
- Excellent communication, stakeholder management, and interpersonal skills
- Highly organized, detail-oriented, and discreet
- Experience with HR systems, payroll coordination, and employee lifecycle management
Personal Attributes
- Empathetic, fair, and professional with strong integrity
- Confident decision-maker, able to handle complex HR challenges
- Comfortable working in a fast-paced, evolving environment
- Passionate about people, culture, and operational excellence
Note: This job description reflects key duties and responsibilities of the position and is not to be interpreted as exhaustive.
