The Fraud Management function provides Fraud Risk Management services under the Operations Division. It aims to minimize risks associated with digital service channels while maximizing return on investment by regularly publishing the most up-to-date materials using research and development (R&D) techniques.
Job Responsibilities:
- Supervision of fraud monitoring team & assigning of daily working tasks & duties to team Supervisors & seniors and agents.
- Making a Daily/Monthly validation for all suspicious transactions that took place and retry to contact all unreachable cardholders that had potential risk or fraud actions on their cards
- Checking Payment scheme fraud information services on daily basis regarding Fraud/operational publication and other fraud related issues and strategies implemented by Payment scheme for fraud reduction.
- Revision of the already resolved alerts by seniors level especially transactions performed with suspicious flags.
- Compliance with regularity and customers requirements
- Designing the ad-hoc material(s) and innovations to the banks involved and providing onsite trainings to the issuing and acquiring institutions.
- Running conferences and online trainings to the issuing and acquiring institutions.
- React to the Head of department's assignments and requirements in a timely manner.
- Provide coaching to the Staff members and help ensure that they are up-to date with the Fraud Trends on a national and international basis
- project implementation evidenced through UAT & pilot
- Mitigate cards fraud amounts accrue
- Completion of daily tasks with correct and timely implementation
Job Requirements:
- Minimum 8 Years Experience.
- A bachelor's degree in business or a related field, or equivalent experience.
- Professional experience, specifically in the cards and payments domain.
- Strong Experience on Visa / MasterCard fraud management requirement.
- Strong Experience on Visa / Master Card Fraud management tools.
