Company Description
Aura Communication is a leading Business Process Outsourcing (BPO) services provider, established in 2012 in Cairo, Egypt. With over 800 skilled employees, we specialize in delivering exceptional customer experiences tailored to our clients unique needs. Our services include call center operations, inbound and outbound support, back-office services, and more. We focus on providing flexible, high-quality outsourced solutions in customer care, sales, marketing, and technical support.
Role Description
This is a full-time on-site role for a French-speaking Customer Service Representative located in Heliopolis. The role involves providing outstanding customer support via phone, managing inquiries, resolving customer issues efficiently, and ensuring a positive customer experience. You will be responsible for maintaining professional communication, addressing customer needs effectively, and contributing to service quality improvements.
Qualifications
- Strong skills in Customer Support and Customer Service
- Proven ability to handle Customer Satisfaction and enhance Customer Experience
- Excellent Phone Etiquette and professional communication skills
- Fluency in French (both written and spoken) and proficiency in English
- Ability to work effectively in a fast-paced, collaborative environment
- Previous experience in customer service or a related field is a plus
- Problem-solving skills and a proactive approach to addressing client needs
- High school diploma or equivalent; higher education is an advantage
